Frequently Asked Questions
Everything you need to know about RentBiz — rental management for Shopify stores.
Do I need to know how to code to use RentBiz?
No. RentBiz is fully no-code. Set up rental products, pricing rules, deposit amounts, and availability blocking entirely from the admin dashboard.
Does RentBiz work with my existing Shopify products?
Yes. RentBiz connects directly to your existing Shopify product catalog. No need to re-create inventory — just link your products and configure rental-specific settings.
What kind of businesses is RentBiz built for?
RentBiz is built for event and equipment rental businesses — tent rentals, table and chair rentals, party supplies, linen rentals, AV equipment, and similar date-based rental operations.
How long does setup take?
Most merchants complete initial setup in under 30 minutes. The onboarding flow guides you through connecting products, setting deposit rules, and enabling the storefront chat.
What is the difference between a booking and a quote?
A quote is a price estimate for a customer who hasn't committed yet. A booking is a confirmed rental with an event date and deposit collected. Quotes can be converted to bookings once approved.
Can I create bookings manually?
Yes. Create bookings directly from the RentBiz admin — useful for phone or in-person orders. Fill in customer details, event date, and items, and a Shopify draft order is created automatically.
How does the AI chat work?
The AI chat widget is embedded on your storefront. It collects customer details (name, email, event date, items needed), creates a draft order in your Shopify admin, and can send an automatic confirmation email.
Can I set up rental packages or bundles?
Yes. RentBiz supports package management — group multiple items into a single bookable bundle with its own pricing and availability rules.
Can I collect deposits?
Yes. Configure a deposit percentage (e.g., 50%) and customers pay that amount upfront. The remaining balance is invoiced separately before or after the event.
How does balance invoicing work?
Once a deposit is collected, RentBiz tracks the outstanding balance. Send a balance invoice from the booking detail page — the customer receives a payment link powered by Shopify's payment system.
Does RentBiz handle its own payments?
No — RentBiz uses Shopify's native payment infrastructure. RentBiz manages the rental logic; Shopify handles the money.
How does availability tracking work?
When a booking is confirmed, RentBiz automatically blocks those event dates for the booked items, preventing double-bookings.
Can I manage inventory per item?
Yes. RentBiz tracks inventory at the individual item level — it knows how many units are committed vs. available for any given date range.
What is the difference between Starter and Pro?
Starter ($29/month) — up to 50 bookings/month, quote and booking engine, deposits, email notifications, availability blocking, package management.
Pro ($79/month) — unlimited bookings, everything in Starter, AI booking assistant, post-quote and post-event emails, priority support.
Is there a free trial?
Yes — both plans include a 14-day free trial. No credit card required to start.
Can I switch plans later?
Yes. Upgrade or downgrade at any time from RentBiz settings. Changes take effect immediately and billing is prorated.
Is RentBiz free for Shopify partners and developers?
Yes. RentBiz is free on Shopify development stores.
How do I get support?
All merchants can submit a support request at rentbiz-server.fly.dev/support.html. Pro merchants receive priority responses. We typically reply within 1 business day.
Do you offer onboarding help?
Yes — contact our support team and we'll walk you through configuration for your specific rental business type.